Frequently Asked Questions:
- How do I contact Pearl Izumi?
- Can I order product online through the website?
- How do I find my nearest Pearl Izumi stockist?
- Can I request a brochure to be sent to me?
- How do I care for my Pearl Izumi Gear?
- What is your Warranty Policy?
- What do I do if I have a warranty/repair issue?
1. How do I contact Pearl Izumi?
We can be contacted at:
Allsports Distribution Ltd
PO Box 1307, 35 Raywood Crescent
Taupo
New Zealand
PH +64 7 377 1033
Fax + 64 377 4033
Email: info@allsports.co.nz
2. Can I order product online through your website?
As we are a wholesaler, we do not sell product online. Please click on the Find a Store page to source your nearest stockist.
3. How do I find my nearest Peal Izumi stockist?
To source a Pearl Izumi stockist closest to your location, please click here.
4. Can I request a brochure to be sent to me?
We are an environmentally conscious company and try to limit paper consumption.
We do not print a consumer catalogue; however our current products can be seen on line at
www.allsportsgear.co.nz.
5. How do I care for my Pearl Izumi gear?
For over 50 years, Pearl Izumi has introduced products, features, and fabric technologies which, in many cases, have become performance standards in the sports apparel industry. Fabric technology and innovation has been the foundation and the heritage of the Pearl Izumi product line and the materials that constitute our garments are unsurpassed in their quality when compared to other products on the market.
Unfortunately, improper care can diminish and even alter our fabric and garment performance. For the best results and performance from your Pearl Izumi garments, follow these general rules:
Never use detergents with fabric softeners, perfumes or any additive type product. The general rule of thumb is the simpler the better. Many detergents with additives leave "surfactants" behind on a fabric's fibers that inhibit the technical performance. Don't pour the detergent directly onto the clothing, put it in the washer first, when you start the water. If something is not functionally working, but is not dirty, try rinsing it twice in warm to hot water. This will help get rid of the harmful surfactants.
Read the care content label
On the inside of your garment, there are instructions for the care of that individual piece. On garments this will be on a side seam or back seam label. Follow those directions. On finer fabrics, use a Gentle cycle. Close all zippers, attach closures on gloves – this is important particularly when washing with other garments as Velcro tabs can attach to these and cause pilling which will not be covered under warranty.
You can use the dryer, carefully
If you use a dryer be sure to use a lower/ warm heat setting (Do NOT use a commercial dryer or a "Hot" setting). This will often restore the fabric and help the water and wind repellent qualities. If in doubt, hang the clothing to dry.
Pearl Izumi Shoe Care & Maintenance:
Clean mud off with a damp sponge and then stuff the inside of the shoes with paper to help absorb moisture and maintain shape. Never clean shoes in a washing machine. Keep the outsole clean by scrubbing with a soft brush when needed.
Air dry at room temperature. Do not dry the shoes by a fire, radiator or other heat source. Do not leave them in your car on a hot day. Extreme, direct heat can cause the materials to dry out or crack. This will damage your shoes and void your warranty.
6. What is your Warranty Policy?
PI products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. This warranty does not include product failures resulting from accidents, misuse, improper care or normal wear and tear.
Friction produced by saddle stitching or open Velcro can cause the finest technical garments to pill or abrade. Pilling is considered normal wear and is not covered under warranty and will not be cause for replacement or repair.
7. What do I do if I have a warranty/repair issue?
Please take the product back to the retail store where purchased.
Please return the product clean or cleaning charges must be assessed before a review can be made. Also include a note with garment stating your name, address, phone number, proof of purchase, and description and location of the problem. The Purchaser will send in the merchandise at their expense. Allsports Distribution will return the warranty repair or replacement at factory expense. If the damage is not covered by warranty, the return freight will be charged back to the product owner.
